Q. Can you troubleshoot the problem with my fan?
A. Yes we can try as there are very few things to go wrong. Please email info@americanfan.net with your problem and details and he will try to get your problem resolved. If he cannot solve it immediately he has contact with the right people in Hunter USA to ensure a resolution is reached. 

Q. I bought my fan in another country from another Hunter agent and it has now developed a fault. Will you fix it for me?
A. We will try to assist you and can sell you the spares you need. However other countries stock different models so we probably won't have the spares. The Hunter warranty does not cover fans that have been moved to new locations or countries so if you purchased it outside of the UK then go back to your original retailer, their distributor or Hunter HQ in the USA. We will only entertain warranty claims for fans purchased from us or our resellers.

Q. Can I use a fan that I purchased from the USA in Russia or Ukraine?
A. No as the voltage is different.European safety and electrical standards are different to US . 

Q. Am I able to return a fan if I don’t like it or don’t like the finish?
A. Yes you can but there is a standard 25% restocking charge which will be taken from the refund.

Q. May I have a different color blade than the one specified?
A. If the two color options are not suitable we do have a supply of different color blades that can be purchased as an extra. They are fan specific so for example if you ordered a Seville and not happy with the blades you can select a set of blades from a different Seville.

Q. I can buy a Hunter fan cheaper in the USA. Why is that?
A. The fans we sell are for the 220v European market. They have undergone separate development, testing, approvals etc to comply with EC standards. The costs of shipping, import duty, warehousing, staff, selling, support and courier costs are all much higher here than in the USA.  Additionally, we have higher sales taxes and a much smaller market here so our marketing costs are  higher. We could compromise on quality, service and support but we believe that for long term success our customers will respect our presence, a successful business combined with the Hunter brand and quality. We make a modest profit as we plough back our revenues into making our business better for our customers. Our prices are in fact cheaper than a lot of other European countries. 

Q. Can I use a fan that I purchased from the USA in Russia or Ukraine?
A. No as the voltage is different.European safety and electrical standards are different to US . 

Q. Am I able to return a fan if I don’t like it or don’t like the finish?
A. Yes you can but there is a standard 25% restocking charge which will be taken from the refund.

Q. May I have a different color blade than the one specified?
A. If the two color options are not suitable we do have a supply of different color blades that can be purchased as an extra. They are fan specific so for example if you ordered a Seville and not happy with the blades you can select a set of blades from a different Seville.

Technical Support - FAQ

Q. Can I have remote control and wall control at the same time?
A. No. You need to decide what is the best option for you before installing the fan as using both would not let the fan work properly.

Q. Will one remote control operate several fans?
A. Yes. One remote control will operate more than one fan and can in fact control up to 8 different fans but you will need to have a receiver in each fan to do this. You would need to order extra receivers if you intend to do this if it is a fan that doesn't come with a remote control.

Q. Will one wall control operate more than one fan?
A. No. You will need one wall control per fan.

Q. Are all the fans able to work in the UK without adjustments or transformers?
A. Yes. All the fans we offer have already been adapted for the UK and Europe so there is nothing extra that you need or that you need to do for their operation.

Q. Could I cut the drop rods down to different size?
A. Yes. You will need to make sure you are able to cut through the pipe but also be able to drill a 8.5mm diameter hole through both sides of the pipe for the pin to hold the trilobular ball in place.

Q. May I add a wall control to my existing electric circuit?
A. The wall control will require 4 core wiring. This means it will need to have 1 x Earth, 1 x Neutral and it will need 2 x Live wires. The wall control cannot be used alongside any other lighting systems.

Q. If I have an Outdoor Element fan can I have the wall control outside?
A. No the wall control is not for outdoor use so would need to be inside.

Q. How do I reset the remote control receiver?
A. To reset the remote control receiver please follow instructions below:

1- Turn off the mains.

2- Undo the 3 screws in the top canopy and lower it. There you will see the receiver be it black or white.

3- Disconnect the receiver from the mains and attach the fan directly to the mains

4- Turn on the mains and use the pull chains. Set the fan at the highest speed and turn the light on if you have one.

5- Turn the mains off

6- Reconnect the receiver to the mains do not touch pull chains from now on.

7- Fan should come back on in full speed and with the light on so from there you can use the remote transmitter or handset.

If it still does not work and the receiver is black you will then have to decide to buy new remote control pack or use pull chains for future use. At this point if you decide to use pull chains then you can disconnect the receiver and use them.

If it is a white receiver with a code of 24796 or 24756 then you will need to order just a receiver.